UPC Media offers an independent and private service that respects the interests of its clients and provides an active environment inspiring its employees to great achievements.
We are looking for a customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services. Help promote the company
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Manage large amounts of incoming calls/ chats/emails.
- Proven customer support experience or experience as a client service representative minimum 1 year
- Strong chat/phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Can handle complaints in a calm manner
- Ability to multi-task, prioritise, and manage time effectively
- High school degree
The Company is offering:
- Ultra-modern office in the very center of the Chisinau
- Official contract according to MD law
- Full paid training
- Net salary starting with 400USD and higher depending on your skills and expertise
- Paid lunch
- Friendly environment
...and much more
If you are interested in and meet the above requirements, please, send us your CV (English version) at firstname.lastname@example.org
You also can apply to the position directly on your website: www.upcmedia.md
A bright future for your career goal awaits you. Come and get it!
* Va rugam sa spuneti angajatorului ca ati gasit acest post vacant pe novajobs.md!